I have a cell phone. It's the only phone I have. I have Verizon. It's the only service I've had for my cell phone with the exception of Air Touch who got bought out by Verizon. That was in 1999. I loved their logo.
My phone has been acting up, like shutting off when it wants, or I find it off, or the headset doesn't work anymore. So, I call Verizon today because I need to deal with this. They put me in touch with my insurance which I pay $6.99 a month for. Instead of talking to a real person, I have to push either "1" or "2" for a series of questions.
"Has this phone been dropped? Press 1 for 'Yes' or 2 for 'No'". Hmmmmm. Is this a trick question?
2. No. Never.
"Has this phone been immersed in any sort of liquid? Press 1 for 'Yes' or 2 for 'No'". Another trick question. Last time I had to return a phone for not working, it did go in the toilet of my toy hauler while I was taking a piss. So, I lied to the Verizon guy and he opened it up and actually took a sniff. "This phone obviously has been immersed in liquid of some sort". Oh God. He knows.
I press 2. It didn't get wet when I was taking pictures of Donna & Lily last week in the rain. Another trick question.
"Does this phone have any damaged parts to it? Press 1 for 'Yes' or 2 for 'No'". No. Really. Just honest to goodness wear and tear.
"Has this phone been lost or stolen? Press 1 for 'Yes' or 2 for 'No'". No. I am actually talking on it.
So AssUrion Woman comes on the phone and I immediately don't like the sound of her voice. I try and hide it. She looks at my plan and tells me because I didn't drop my phone, knock off the corners in an accident, drop it in liquid or lose it, I am not eligible for it to be replaced. I almost lost myself. I must be pre-menopasal. I could hardly spit out any words without sounding like an insane woman so I just hung up on her. Should I toss the phone in the toilet in two weeks and try again?????????!!!!!!!!! This is why I drink.
I get the energy to call back Verizon. I'm ready to cry. The first lady is nice and puts me in touch with a second lady who is nice but lies.
"I am so sorry you are having difficulties with your phone". Awwwhhhh....she really cares. "We can replace your phone for you, as your phone is still under warranty". This is what I thought. "You pay for an extended warranty." I am so smart.
"Now, we can send you out a new phone and have it to you by 3 pm tomorrow." So I tell her I want the same phone. I love my phone. I love everything about it. Even the color. She tells me "I'm sorry but the manufacturer doesn't make that model anymore but we can send you an upgraded phone because you are eligible for an EARLY UPGRADE!". Oh my gosh!! Not only am I smart I AM LUCKY!!!!! I cry. I grab my face. I feel sick. And, maybe if I was with her in person, I would punch her. I go look online and see the phone. It's $149 and with a $50 mail-in rebate I ONLY pay $99!!!" What a deal!!!!!!!!!!!!!!!!!! I don't like the phone but what am I going to do. I have a trial period of 14 days and decide I will do that. Or go in a store to see them in person. (What I really want is an LG phone that fits my 1999 wire hands-free headset. I just want the same phone.)
I ask her if this phone comes in colors. This is where she lies. "Oh no, we are sending you out the exact same phone you have, the same make, model & color". At this point I am doing silent screaming and grabbing my mouth in total disbelief and bliss. (I make a promise to myself I will take care of this phone better than I have ever taken care of any phone. I want it to last for years.) I am so shocked that I can't even ask her why is she sending me out the same phone if the manufacturer discontinued it. GOD!!!!!!!!!! It will be here tomorrow. Why does this have to be so hard?????????? Lying, scamming people who want my money. If I get a new phone, I then have to put the money into a new car charger because the 12 other car chargers I have won't work with this new phone. Maybe I am pre-menopasal but I feel like everywhere I look there is someone trying to scam us out of more money. For insurance, gas, food, dog show entries, horse food, Lana's meds................oh my stomach hurts......